Terms & Conditions

1. About these terms

These terms govern any engagement between Hayio Technologies Ltd (“Hayio”, “we”, “us”) and a client (“you”) for website, software, cloud infrastructure, security, consulting or Academy services. By instructing Hayio in writing (email, signed proposal, or paid deposit) you accept these terms.

Where a signed proposal, statement of work or master services agreement sets out different terms for a specific engagement, that document takes priority over this page.

Hayio Academy enrolments are governed by the Hayio Academy Terms (hayio.net/academy/terms) and the Hayio Academy Refund Policy (hayio.net/academy/refund-policy), together with the learner's enrolment offer. Where they differ from this page, they take priority for Academy enrolments.

2. Scope and change requests

Each engagement begins with an agreed scope, delivery plan and named owner on both sides. Work outside that agreed scope (including new features, additional integrations, extra revision rounds beyond what was quoted, or third-party services not listed in the proposal) is treated as a change request and quoted separately before work begins.

Third-party subscriptions, licences (e.g. hosting, domain, payment gateways, cloud provider costs) are billed to you directly or passed through at cost, and are not included in the package price unless explicitly stated.

3. Fees and payment terms

Unless a proposal states otherwise, standard commercial terms are 60% deposit before work begins and 40% before launch or handover. Work will not go live and source files/credentials will not be transferred until outstanding invoices are settled.

Prices quoted in Naira (₦) are estimates for the described scope and may be revised if the agreed scope changes. Late payment may pause active work without extending the delivery timeline.

4. Timelines

Delivery timelines depend on the client providing requested content, feedback, access and approvals within the agreed turnaround. Delays on the client's side may extend the delivery date accordingly.

5. Intellectual property

On full and final payment, ownership of the bespoke deliverables built specifically for you (custom code, designs and content produced for the engagement) transfers to you, excluding Hayio's pre-existing tools, frameworks, internal libraries and know-how, which remain Hayio's property and are licensed to you for use within the delivered product.

Third-party components (open-source libraries, paid plugins, stock assets, fonts) remain subject to their own licences.

6. Confidentiality

Each party agrees to keep the other's confidential business information private and to use it only for the purposes of the engagement.

7. Client case studies and references

With permission, Hayio may reference client names, project outcomes and testimonials for marketing purposes, including on this website. Clients may request removal at any time by contacting info@hayio.net.

8. Warranties and support

Hayio will remedy material defects in delivered work that are reported within the warranty period stated in your proposal (typically 30 days after launch), at no additional charge, provided the defect is not caused by changes made outside Hayio's involvement.

Ongoing monitoring, backups and support beyond the warranty period are covered under a separate CloudCare or support agreement.

9. Limitation of liability

To the maximum extent permitted by law, Hayio's total liability arising from an engagement is limited to the fees paid for that engagement. Hayio is not liable for indirect or consequential loss, including loss of revenue, data or business opportunity.

10. Termination

Either party may terminate an engagement with written notice as set out in the proposal. Fees for work completed up to the termination date remain payable.

11. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria.

12. Contact

Questions about these terms can be sent to info@hayio.net or WhatsApp +234 816 302 0892.